Our Policy
when you buy a mouse from us, you will recieve some paper work with it. this paper work is:
birth certificate ( this contains yours mouse's date of birth, colour, breed, parents names, parents colour. this will be signed by me and dated)
breeding record (if you are buying a baby then this will be blank for you to fill in when ever your mouse has a litter, if you are buying an older mouse then it may alreay be filled in with the previous litters that mouse may have had)
Vet history ( for you to fill in and keep record of any medication, vet visits, mite treatment ect, if the mouse brought has not had any treatment of any sort ,either because it is a baby or just very, very healthy, the sheet will be blank)
Refund agreement signed by me (this must be shown as well as the rest of the paper work given if you are wanting to return your animal for a refund)
Reciept
Please keep all of this paper work to hand as it will be needed if you are wanting to return your mouse at any stage in its life. If any of the paper work is missing you may not be able to get your refund. If you do lose any paper work, please do not heistate to get in contact. Please remember animal number of the birth certificate, name, date of birth, colour and breed. This will help me track down any record i may have of your mouse so that i can print them out and send you a copy. Although these will have copy written on them and there will be a charge per item of paperwork needed and postage (please see for sale section for details)
birth certificate ( this contains yours mouse's date of birth, colour, breed, parents names, parents colour. this will be signed by me and dated)
breeding record (if you are buying a baby then this will be blank for you to fill in when ever your mouse has a litter, if you are buying an older mouse then it may alreay be filled in with the previous litters that mouse may have had)
Vet history ( for you to fill in and keep record of any medication, vet visits, mite treatment ect, if the mouse brought has not had any treatment of any sort ,either because it is a baby or just very, very healthy, the sheet will be blank)
Refund agreement signed by me (this must be shown as well as the rest of the paper work given if you are wanting to return your animal for a refund)
Reciept
Please keep all of this paper work to hand as it will be needed if you are wanting to return your mouse at any stage in its life. If any of the paper work is missing you may not be able to get your refund. If you do lose any paper work, please do not heistate to get in contact. Please remember animal number of the birth certificate, name, date of birth, colour and breed. This will help me track down any record i may have of your mouse so that i can print them out and send you a copy. Although these will have copy written on them and there will be a charge per item of paperwork needed and postage (please see for sale section for details)
Refund Agreement
Each mouse brought will come with its own refund agreement, this is where we offer that the mouse can be returned to us at any point in its life and a percentage refund will be given. Depending on the age of the mouse when returned, it may be rehomed, become part of my breeding stock or live in my retirement tank.
The refund details can be found below:
African pygmy dormice
6 weeks- 6 months 90% refund of original price paid
6 months- 1year 70% refund of original price paid
1 year-2 years 50% refund of original price paid
2 years-3 years 40% refund of original price paid
3 years-4 years 30% refund of original price paid
4 years-5 years 20% refund of original price paid
5 years + 10% refund of original price paid
Zebra mice
4 weeks- 3 months 90% refund of original price paid
3 months-6 months 75% refund of original price paid
6 months- 1year 50% refund of original price paid
1 year- 18 months 25% refund of original price paid
18 months + 10% refund of original price paid
Fancy mice and Naked mice
4 weeks- 3 months 90% refund of original price paid
3 months-6 months 75% refund of original price paid
6 months- 9 months 50% refund of original price paid
9 months- 12 months 25% refund of original price paid
1 year + 10% refund of original price paid
The refund details can be found below:
African pygmy dormice
6 weeks- 6 months 90% refund of original price paid
6 months- 1year 70% refund of original price paid
1 year-2 years 50% refund of original price paid
2 years-3 years 40% refund of original price paid
3 years-4 years 30% refund of original price paid
4 years-5 years 20% refund of original price paid
5 years + 10% refund of original price paid
Zebra mice
4 weeks- 3 months 90% refund of original price paid
3 months-6 months 75% refund of original price paid
6 months- 1year 50% refund of original price paid
1 year- 18 months 25% refund of original price paid
18 months + 10% refund of original price paid
Fancy mice and Naked mice
4 weeks- 3 months 90% refund of original price paid
3 months-6 months 75% refund of original price paid
6 months- 9 months 50% refund of original price paid
9 months- 12 months 25% refund of original price paid
1 year + 10% refund of original price paid